Service Provider Complaints 650-25-45-60

(Revised 07/01/22 ML #3690)

View Archives

 

A complaint against a qualified service provider, family, or agency provider may be made to the Aging Services Division. A recipient of FCSP services or a friend, family member, guardian, legal representative, or neighbor of the recipient or any other interested/anonymous party may file a complaint.

When a complaint is received about an FCSP service provider follow these steps:

  1. Ask for the name of the person who is making the complaint, the name of the caregiver or care recipient, and the name of the qualified service provider, family, or agency provider. Ask for a complete description of the problem or complaint.

  2. The complaint must be reported in writing to the NDFCSP Program Administrator. When applicable, the NDFCSP Program Administrator will notify the provider in writing of the changes that they must make to maintain their provider status or Aging Services will remove a qualified service provider, family, or agency provider from the list of approved providers if the seriousness and nature of the complaint warrant such action.

  3. Any individual or agency who applies to be a qualified service provider is enrolled as a qualified service provider, or is a qualified family member providing caregiver services through the FCSP is subject to rules outlined in the North Dakota Administrative Code Chapter 75-03-23-08: Termination of qualified service provider status and denial of application to become a qualified service provider.

  4. Complaints regarding an enrolled Qualified Service Provider will be handled by the NDFCSP Program Administrator and the Home and Community-Based Services Program Administrator regarding the investigation and resolution of the complaint. A qualified service provider whose enrollment with the Department is either terminated or closed will not be eligible to receive payment from the FCSP.

  5. If there are reasonable grounds to believe that the caregiver's or care recipient's health or safety is at risk of harm, contact the Vulnerable Adult Protective Services (VAPS) central intake. If the vulnerable adult is in immediate danger, contact law enforcement immediately and then contact the VAPS central intake.

  6. If there is no immediate risk but a problem exists, Aging staff will work with the caregiver and other interested parties to resolve the complaint.